LEGAL · 24KOCEAN
Privacy Policy
This policy explains what we collect when you use 24KOCEAN and when you connect your TikTok account, and what we do with it.
Last updated: 11 November 2026
Who we are
24KOCEAN is a desktop video editing and publishing tool operated by Beijing Fenghua Technology Co., Ltd. ("we"). Contact: privacy@24kocean.com.
What we collect
Account and licence
- Email address or phone number you register with
- Licence key, activation time, expiry, and the machine identifier it is bound to
- Order number and payment status if you purchase (we never receive your card details)
TikTok authorization
open_id, username, nickname and avatar returned by TikTok- Access token and refresh token, stored encrypted on our server
- The scopes you granted
Usage and diagnostics
- Feature usage counts, export job counts and results
- Crash logs, software version, operating system, GPU model
- Website logs: IP address, user agent, request path, for security and abuse prevention
What we never collect
Your raw footage, project files, exported videos, and your TikTok password. Video processing happens entirely on your computer.
How we use it
- To activate the licence and bind it to your device
- To publish content to your TikTok account when you ask us to
- To refresh the access token so you do not have to authorize again
- To diagnose crashes and improve reliability
- To comply with legal obligations
We do not sell personal data, and we do not use it for advertising.
Storage and security
- Tokens are stored encrypted server-side and are never exposed to the browser.
- All traffic uses HTTPS.
- Account data is retained while your account is active. After you disconnect or request deletion, data is deleted or anonymised within 30 days, unless a longer period is required by law.
Sharing
- TikTok — only the video, caption and privacy settings you submit when you publish.
- Infrastructure providers — cloud hosting and object storage used to run the service.
- Legal requirements — where we are required to disclose by law.
Your rights
- Access and correct the information we hold about you
- Disconnect your TikTok account, which revokes the token with TikTok
- Request deletion of your data by emailing privacy@24kocean.com; we respond within 15 business days
- Withdraw consent for future processing
Children
The service is not directed to children under 14. If we learn we have collected such data, we delete it.
Changes
Material changes will be announced on this page with a new "Last updated" date.